Shipping policy

Shipping Policy

Processing Time
All orders are processed within 24 hours of purchase (excluding weekends and public holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.

Delivery Timeframes
Standard international delivery: 6–10 business days after dispatch, depending on destination country and carrier availability.

Please note: Delivery times are estimates and may vary due to customs processing, local postal delays, or other factors beyond our control.

Carriers
We ship via major carriers including FedEx, UPS, and other trusted logistics partners to ensure reliable delivery worldwide.

International Orders & Customs
International shipments may be subject to customs duties, import taxes, and fees imposed by the destination country. These charges are the sole responsibility of the customer. REBOUND has no control over customs procedures and cannot predict associated fees.

Order Tracking
Once your order ships, you'll receive a tracking number by email. Allow up to 24 hours for tracking information to update in the carrier's system.

Lost or Damaged Orders
If your order arrives damaged or is lost in transit, contact us immediately at contact@onaae.com so we can resolve the issue promptly.